Incahoot Mobile Phone Guide

Have a question about transferring your phone number or purchasing a mobile phone through Incahoot?

Please see below for answers to your mobile phone questions.




• Can I keep my existing phone number?

Yes. If you want to keep your mobile phone number and use it with your 3 mobile SIM just contact your current mobile network and ask for a Port Authorisation Code (PAC).  

When you've got your PAC, call 333 for free (from your mobile with the 3 SIM in it), or call 0843 373 3333 from any other phone (national rate). It usually takes Three just 2 working days to transfer your number. But remember:

You must have a Three account before they can transfer your old number.

Your account with your old provider still needs to be active to get a PAC.

• How can I check network coverage in my area?
Three currently cover 99% of the population for calls and texts. Use Three’s Coverage Checker to find out what coverage you get in your local area.
• What is a smartphone?

A smartphone is a mobile phone that offers more computing capability and connectivity than a standard mobile phone.

A smartphone also allows you to buy, install and run applications based on the phones specific operating software for example the Apple iPhone runs mobile applications from Apples App store. Applications allow you to customize your Smart phone with everything from Games and Social Networking to a library of Books and tv shows all on your mobile phone.

• How can I pay for my phone?

Three mobile accept - Mastercard, Switch, Maestro, Visa & Visa Debit to pay any upfront fees.

You can pay your bill by:

  • Direct Debit
  • Registering your credit card and paying automatically
  • My3 (on your phone or online)
  • Cheque
  • Postal order
  • Internet or telephone banking
  • Cash

Please see Three’s [Terms and Conditions ] for details

• Why do I need an Incahoot login?
To take out one of these exclusive Three mobile phone offers, and for access to a wide range of other exclusive deals, you need to have an Incahoot login. You can create your login by visiting our membership signup page.
• Can I get the internet on a three mobile phone?

All our phones are compatible with the internet so you don't need to do anything to access it – it's already set up on your Three phone. Just go to Planet 3 where you can browse for free.

The cost of using the internet on your phone will come out of your internet allowance. To keep track of how much you're using, go to My3, either on your phone or computer, and select Check my usage.

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