Incahoot Mobile Phone Guide

Have a question about transferring your phone number or purchasing a mobile phone with Incahoot?

Please see below for answers to your mobile phone questions.

• Can I keep my existing phone number?

Yes. If you want to keep your mobile phone number and use it with your 3 mobile SIM just contact your current mobile network and ask for a Port Authorisation Code (PAC).  

When you've got your PAC, call 333 for free (from your mobile with the 3 SIM in it), or call 0843 373 3333 from any other phone (national rate). It usually takes Three just 2 working days to transfer your number. But remember:

You must have a Three account before they can transfer your old number.

Your account with your old provider still needs to be active to get a PAC.

• How can I check network coverage in my area?
Three currently cover 99% of the population for calls and texts. By the end of 2010, they're aiming to cover over 98 % of the UK population for internet on your phone and Mobile Broadband. Use Three’s Coverage Checker to find out what coverage you get in your local area.
• What is a smartphone?

A smartphone is a mobile phone that offers more computing capability and connectivity than a standard mobile phone.

A smartphone also allows you to buy, install and run applications based on the phones specific operating software for example the Apple iPhone runs mobile applications from Apples App store. Applications allow you to customize your Smart phone with everything from Games and Social Networking to a library of Books and tv shows all on your mobile phone.

• How can I compare mobile phone deals?
You can compare our Incahoot mobile phone deals against similar deals from our competitors using our comparison service.
• How can I pay for my phone?

Three mobile accept Mastercard, switch, Maestro, Visa Credit & Visa debit to pay any upfront costs.

Please note that start a contract with three you must hold a bank account that accepts a direct debit.

If your bank account does not allow direct debit payments we cannot go forward with the sale.

• How do I join Incahoot?
To take out one of our exclusive Three mobile phone offers and for access to all of our exclusive deals you need to be a member of Incahoot, you can join us for FREE on our membership signup page.
• Can I get the internet on a three mobile phone?

All our phones are compatible with the internet so you don't need to do anything to access it – it's already set up on your Three phone. Just go to Planet 3 where you can browse for free.

The cost of using the internet on your phone will come out of your internet allowance. To keep track of how much you're using, go to My3, either on your phone or computer, and select Check my usage.

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