Incahoot PLUS FAQs

Incahoot PLUS Membership

- What is Incahoot PLUS?

Incahoot PLUS offers you an exclusive membership which will give you access to a truly extensive range of offers that are not available to the general public from everyday shopping through to those big purchases. It brings together in one website all the most popular methods of making savings.

Incahoot PLUS is run in partnership with People Value. For help and support using Incahoot PLUS please contact the customer care team at 0870 908 0088 or emailcsdept@peoplevalue.co.uk

- Why should I join?
The offers we negotiate, on behalf of our membership, are designed to save money on everyday household expenditure. By joining Incahoot PLUS, you can save hundreds of pounds. With over 6,000 exclusive offers, savings and cashback, joining Incahoot PLUS represents a fantastic investment.
- How do I join?

You have to join Incahoot for free here before you can upgrade your membership to Incahoot PLUS.

Once you have joined Incahoot click on the Incahoot PLUS Tab on the top of the website and choose buy now.

You will be directed to a PayPal payment page to pay your annual membership fee. You can pay your membership fee by Credit or Debit card or by using your PayPal account.

You will then be sent an email confirming your purchase and you will be able to access Incahoot PLUS.

- Do you share my personal information?

Incahoot is committed to protecting your privacy and security. We will ensure that any information we obtain and use will always be held, used and transferred in compliance with all applicable data protection rules.

We will not pass on your details to anyone else for marketing purposes without asking you first.

- What happens to my cashback if I close my account?
You will need to transfer your cashback before your membership expires either to a Reloadable Retail Card or to a bank account. Money left in your account after the expiry date will not be refundable.
- Are there any other charges?

There are some charges made to cover postage, processing of credit cards and transferring cashback funds to a bank account. These are the charges and costs Incahoot receives from the postal services and the banks.

All our fees are explained here.

- How long does my membership last?
Membership to Incahoot PLUS lasts one year from the date you first register.

Member Offers

- Which supermarkets can I get cashback or discounts from?
Incahoot PLUS has cashback and discount deals with Iceland, Asda, Morrisons Sainsbury’s and Marks & Spencer and more.
- Which high street retailers can I get discount or cashback from?
Incahoot PLUS has relationships with most of the major high street brands. For a full list of participating retailers please click here.
- How much cashback or discounts can I get from supermarkets and high street retailers?
The cashback ranges from 4% to 10% dependent on where you shop.
- How do I get cashback or discounts at supermarkets and high street retailers?
From your account you can either order Reloadable Retail Cards or discounted vouchers which can then be used in store.
- How do I order and use Reloadable Retail Cards?
From your Incahoot PLUS account you order the reloadable cards for the retailers where you shop. When you receive your cards you need to activate them and then load money to them with a debit or a credit card. As soon as you load funds to a card we credit your cashback card with the percentage available from the retailer. Once you have activated your card you can load it time and time again.
- How long does it take to take to get funds on to my Reloadable Retail Card?
We process your transaction as quickly as we can. However, it can take between 24 and 72 hours dependent upon retailer so it is always best to check your balance before using your card.
- Can I order more than one Reloadable Retail Card?

There is a maximum of 5 cards per order; however you can order as many cards as you like from the same retailer.

This is a great feature if you want to be able to have cards for all the members of your family, and is especially useful for children away at University or College.

- How do I order discounted retail vouchers?
From your Incahoot PLUS account you can order vouchers which we then apply a discount available at checkout.
- How long will it take to receive my vouchers?
Typically it takes 3 working days from receiving your order to despatching your vouchers.
- Are the vouchers insured?
Our free standard postage does not include insurance, however, you can select, at checkout, to insurer your delivery for either £100 or £500 at a small additional cost.
- Can Reloadable Retail Cards and discounted vouchers be used with any in store promotions?
Yes, you can use your cards or vouchers with any in store offer or loyalty programme.

Local Discounts

- How do I get discounts at local retailers?
To obtain discounts from participating local retailers and businesses you simply present your Incahoot PLUS membership card when paying the bill and receive your discount.
- How do I know which local retailers will accept the card?
By clicking on the Local Discounts link you can search for retailers in your area by entering your post code, selecting the search radius and category of interest, i.e. eating out. You will then be presented with all the businesses in your area that accept the card.
- How much can I save?
Discounts range from 10% to 50%.
- What if the retailer refuses to accept my card?
If the retailer refuses to accept your card, please contact Incahoot customer service team stating the name of the retailer and the time and date when the card was refused. We will then investigate the refusal and, where agreed, provide compensation.

Online Retail Offers

- What offers are available online?
Incahoot PLUS has over 1,200 online retail partners who provide either cashback or a discount at the point of sale. Each offer will detail the type of benefit you will receive, either cashback or a discount.
- How do I get cashback online?
By clicking from the online cashback offer from the Incahoot PLUS website you are passed through to the retailer's website and we record your transaction and then credit your account when the cashback is received.
- When will I receive my cashback?
You will see the cashback in your account within 3 working days but it can take up to 12 weeks to clear.
- What if my cashback does not appear in my account?
If the cashback does not appear as “pending” in your account after 3 working days please contact the Incahoot customer service team.
- How do I get discounts online?
By clicking from the online discount offer from the Incahoot PLUS website you are passed through to the retailer’s website and the discount will be either applied to the price shown or you enter a code at checkout.

Print & Save Vouchers

- What are Print & Save vouchers?
Print & Save vouchers are a range of printable offers from retailers that you present at the store or restaurant and get either discounts or 2 for 1 offers.
- How do I print them?
Go to the Print & Save menu option and follow the instructions on the offer.
- Can I use them more than once?
Yes, you can print the voucher offer as many times as you like, subject to the validity period and subject to any specific limitations to that offer.
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