The legal stuff
General:
Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey and network capacity, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.
Installation: Installation charges apply (starting from £49.95 for standard install).
Payment: Offers require you to pay by Direct Debit and use eBilling.
If you prefer not to pay by Direct Debit, you will incur a monthly £5 payment handling fee payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month. Payment may be required in advance. All prices include VAT. Information correct at 01/04/2012. Calls may be monitored. Further
legal stuff applies.
Money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of activation for a refund of your first month’s rental charges and any installation charge. You will only be charged for transactions (calls, purchases, service upgrades) occurring after activation. Statutory rights are not affected.
Free servicing and repairs: Excludes misuse/mistreatment.
Six months half price: Offer end date extended until at least 31st August 2012. We reserve the right to withdraw this offer at any time thereafter. May not be used in conjunction with any other offer unless stated by Virgin Media. 18-MONTH MINIMUM TERM CONTRACT APPLIES. New customers (subject to status and credit checks): to get half price discount you must take TV M+ (or above, with or without a phone line), Broadband L with a phone line, or a bundle combination of at least TV M+, Broadband L, Phone M with a phone line. Half price discount not applicable to Phone L or XL, line rental, premium channels or TiVo monthly charge for additional TiVo boxes (any subsequent TiVo boxes bought will be charged at £5 per box). Virgin Media reserves the right to withdraw or amend the discount if you change any part of your offer package. Standard prices apply after first 6 months. This offer requires you to pay by Direct Debit and use eBilling.
Free installation online: 18-month minimum term contract applies. Offer available to new customers taking Broadband 30Mb, 60Mb or 100Mb with a phone line; or Broadband 30Mb, 60Mb or 100Mb and TV M+, L or XL with a Virgin Phone line. £49.95 installation fee applies to Broadband, TV or Phone when purchased on its own, or if not purchasing online. May not be used in conjunction with any other offer unless stated by Virgin Media.
TV
Premium channels: Premium channels and package upgrades must be kept for at least 30 days. You must subscribe to Sky Sports and/or Sky Movies in SD to take these channels in HD. Sky Sports 3 HD, Sky Sports 4 HD, Sky Movies Classic HD and Sky Sports News HD not included; Sky Movies Premiere +1 not available in HD. Sky premium HD channels £7 per month when subscribing to Sky premium SD channels.
TV Channels: Channels may be subject to change, including regional variations. TV packs currently exclude some teletext services. ITV1 HD is subject to regional variation. ITV1 HD is not available where STV HD or UTV HD is available.
HD: HD TV set required and V HD/TiVo box connected with HDMI cables required for HD channels. V HD Box may differ from that shown.
Catch Up TV: Catch Up TV content available for seven days after broadcast. Catch Up TV is Virgin Media’s pick of the week’s TV.
TV On Demand: Once purchased, all chargeable On Demand content must be viewed within 24 hours. Sky Anytime and TV On Demand content you receive depends on which TV package you take.
Movies On Demand: FilmFlex On Demand movies are pay by title.
Music On Demand: Music On Demand is included with TV size: XL or pay per video with TV sizes: M+ and L.
Equipment & free repairs: Equipment remains property of Virgin Media. Sky customers own their own boxes. We rent our TV boxes to you completely free. That’s why we can offer you free servicing and repairs (excluding misuse and mistreatment) for as long as you’re a customer, not just your first 12 months.
Sky Sports HD & Sky Movies HD: You must subscribe to Sky Sports and/or Sky Movies in SD to take these channels in HD. Sky Sports 3 HD, Sky Sports 4 HD and Sky Movies Classic HD are not included. Sky Movies Premiere +1 not available in HD. It's £7 a month for Sky Sports and Sky Movies in HD