Incahoot Home Broadband Guide

Your broadband will always try to connect at the highest possible speed available on your telephone line, which is why we refer to our broadband services as 'Up to' a certain speed.

Plusnet’s broadband technology is capable of up to 8Mb speeds, what you'll actually get is determined by:

• Distance from your telephone exchange: A standard phone line can be several miles long, from your local exchange to your address. Shorter phone lines can support higher speeds. So, the longer the phone line the slower the speed.
• If your telephone exchange has been upgraded: Many exchanges have been upgraded to ADSL2+, meaning that faster speeds can be provided.
• The quality of your telephone line: A phone line consists of 2 insulated copper conductors twisted round each other. Damaged, corroded copper or poor connections between cables will mean poorer speeds.

Plusnet Broadband speed is described as up to 8Mb because your actual download speeds will vary depending on where you live. Plusnet will give you a speed estimate when you sign up.

Broadband is a high bandwidth connection to the Internet.  This allows you to do more with your internet connection like watch and share videos, listen to and download music, make voice and video calls via Voip and keep up with your friends on social networks.

This really depends on your contract terms. The deal is for new customers however if you selected the ‘no contract’ option when you initially joined Plusnet, you should be able to cancel your existing contract and sign up again through Incahoot. You will also be able to keep your Plusnet email address although this will cost an additional £1.00 per month and will need to be arranged with Plusnet directly.

If you are still in contract with Plusnet or another provider regrettably you will have to wait until this has completed before you can sign up through Incahoot.

You can compare our Incahoot Home Broadband deals against similar deals from our competitors using our Broadband comparison service.

If you've already got a modem or router from another broadband service then this might work with Plusnet broadband - but check first. Some broadband providers lock their routers so you can't use them with another provider's service. If you're unsure about your own hardware you should check with your current broadband provider.

However, when you sign up for Plusnet broadband you can choose a free new 1-port wired or 4-port wireless router if you want to.

Yes. Our broadband service supports both PCs and Macs

You'll need:

• An active Plusnet or BT landline
• A compatible router
• One microfilter per active phone socket
• An Internet capable computer

We can send you a compatible router (with two microfilters) for free or you can use your own. Some routers from other providers may be locked to prevent them from working with other services.

Your computer needs:

• A compatible Operating system
• A compatible connection port

Compatible Operating systems

• PC - Windows 98 and above
• MAC - OS X 10.5.2 and above

Compatible connection ports

• An Ethernet port, or
• Wireless 802.11.B or G

To take out one of our exclusive Home Broadband offers and for access to all of our exclusive deals you need to be a member of Incahoot, you can join us for FREE on our membership signup page .